Frequently Asked Questions
Need help? Find answers to the most common questions here
Browse available kitchens and dishes near you, add items to your cart and confirm the order. The cook will receive a notification and can accept or suggest another date.
Yes! Homiam includes a built-in negotiation system: after placing an order, buyer and cook can exchange messages and counter-offers directly in the app.
Pickup is done in person at the cook's home or a chosen drop-off point. You'll receive the exact address once the order is confirmed.
Currently, payment is cash on pickup. Online payment solutions (Flouci, Konnect) are planned for a future update.
Yes, you can cancel as long as the cook hasn't started preparing. Contact them directly via the in-app messaging to arrange a cancellation.
Create an account, complete your kitchen profile and publish your first dishes. No professional certification is required to get started.
Yes. Your data is encrypted and never shared with third parties without your consent. See our privacy policy for more details.
Absolutely. Weekly menus let you plan your meals ahead. Filter by availability to find dishes for upcoming days.
Contact the cook via messaging. If the problem persists, report it through the app so our team can step in.
Homiam is currently available in Tunisia only. Expansion to other countries is planned after the launch phase.
Use the form below or email us at support@homiam.com. We typically respond within 24 hours.
An iOS and Android mobile app is under development. In the meantime, our website is fully optimized for smartphones.